Re: OT: B&EVW

["sochankitsune <annelise@xxxxxxxxxxxxx>" <annelise@xxxxxxxxxxxxx>]

*wonders past sleepily*

BT are morons.

You would not believe the stupidity of their technical teams!

3 months and they still haven't sorted out my domain.

Thank you, Mark, for stepping in for awhile.

*kiss*

Anne-Lise,
Back to the grind.

----- Original Message ----- 
From: "Anne-Lise Pasch" <annelise@xxxxxxxxxxxxx>
To: <dns@xxxxxxxxxxxxx>
Cc: <david.karim@xxxxxx>
Sent: Tuesday, January 14, 2003 11:36 AM
Subject: Re: Domain name query
> 
> Ref: 5252664
> 
> http://www.slayers.co.uk/
> 
> Shows a web page.
> 
> http://buffy.slayers.co.uk
> 
> Doesn't.
> 
> Its that simple.
> 
> Can I get a reply on this?
> 
> Anne-Lise Pasch,
> Senior Technical Officer,
> Excelsior Software Design LTD.
> 
> > ----- Original Message -----
> > From: <dns@xxxxxxxxxxxxx>
> > To: <annelise@xxxxxxxxxxxxx>
> > Sent: Friday, January 10, 2003 9:27 AM
> > Subject: Domain name query
> > 
> > Dear customer,
> >
> > With regards to the domain name slayers.co.uk.
> >
> > Please note that we have set up buffy.slayers.co.uk as a 
> > different domain name and given it a CNAME of 
> > home.btconnect.com. 
> > This should now point to the same webspace as 
> > slayers.co.uk.
> > Please note that there will be a propagation period of 
> > between 4 & 48 hours before this becomes operational.
> >
> > Best regards
> >
> > BT Connect Administration
> > Admin/DNS Dept
> > 0845 607 1942
> > 
> > ----- Original Message ----- 
> > From: "Anne-Lise Pasch" <annelise@xxxxxxxxxxxxx>
> > To: "Evren K" <dns@xxxxxxxxxxxxx>
> > Cc: <david.karim@xxxxxx>; <paul.t.obrien@xxxxxx>
> > Sent: Thursday, January 02, 2003 3:55 PM
> > Subject: Re: Website for slayers.co.uk <<#57701-370877#>>
> > 
> > Are you telling me that even now you still can't work out how 
> > to do this?
> > 
> > Well, I'm glad you're having a Happy New year.
> > 
> > I will be closing down services and accounts with BT, moving 
> > my internet access back to Cable & Wireless, and having my 
> > web pages hosted by www.web-mania.com who can do what 
> > I ask for £20 per year.
> > 
> > ( http://www.web-mania.com/cgi-bin/hostshop1.cgi )
> > 
> > You (BT) are a disgrace to professionalism, IT, and to the 
> > trade in general, and this should not be a statement 
> > associated with British Telecom.
> > 
> > I will give you 5 days (1 working week) to get yourselves 
> > sorted out, and then I will forward this email (and all 
> > associated emails - nearly 40 of them) to popular press, 
> > internet trade magazines and related because this is the most 
> > pathetic customer service, technical service, and public 
> > relations I have ever experienced in my 7 years dealing 
> > with the trade.
> > 
> > Our monthly visitor count has dropped from over 500000 to 127.
> > 
> > Its YOUR fault, and now we will be *considering* legal actions.
> > 
> > The ball is in your court.
> > 
> > Anne-Lise Pasch,
> > Senior Technical Officer,
> > Excelsior Software Design LTD.
> > 
> > ----- Original Message -----
> > From: "Evren K" <dns@xxxxxxxxxxxxx>
> > To: <annelise@xxxxxxxxxxxxx>
> > Sent: Thursday, January 02, 2003 1:45 PM
> > Subject: Re: Website for slayers.co.uk <<#57701-370877#>>
> > 
> > Dear Ms Pasch,
> >
> > Our apologies for the delayed response. We have set this up 
> > yet again but it appears that www.slayers.co.uk is not set up 
> > to receive a CNAME entry.
> >
> > Best regards,
> > BT Openworld Connect DNS
> > 0845 607 1942
> >
> > --- Original Message ---
> > From: "Anne-Lise Pasch" <annelise@xxxxxxxxxxxxx>
> > Received: 12/20/2002 02:11pm Romance Standard Time
> > To: "\"Evren K\"" <dns@xxxxxxxxxxxxx>
> > Subject: RE: Website for slayers.co.uk
> >
> > Any joy?
> >
> > Anne-Lise,
> > Senior Technical Officer.
> > Excelsior Software Design LTD.
> >
> > > ----- Original Message -----
> > > From: "Anne-Lise Pasch" <annelise@xxxxxxxxxxxxx>
> > > To: "Evren K" <dns@xxxxxxxxxxxxx>
> > > Cc: <david.karim@xxxxxx>
> > > Sent: Wednesday, December 18, 2002 12:47 PM
> > > Subject: Re: Website for slayers.co.uk <<#57701-370877#>>
> > >
> > > Dear Evren.
> > >
> > > The problem I want sorted out is that:
> > >
> > > http://buffy.slayers.co.uk/
> > >
> > > and
> > >
> > > http://www.slayers.co.uk/
> > >
> > > should be identical. (Read the rest of this email if you need
> > > clarification!)
> > >
> > > No matter WHAT we name the index file to, 
> > > http://buffy.slayers.co.uk WILL NOT SEE IT.
> > >
> > > In fact, I give you full permission to make as many files 
> > > in the ftp space as you like to prove that 
> > > http://buffy.slayers.co.uk/ can see *anything*.
> > >
> > > Feel free to demonstrate this working DNS/web space 
> > > to me.
> > >
> > > You promised a communication on December 9th to inform us 
> > > when this was sorted out.
> > >
> > > It isn't.
> > >
> > > Anne-Lise,
> > > Senior Technical Officer.
> > > Excelsior Software Design LTD.
> > >
> > > > ----- Original Message -----
> > > > From: "Evren K" <dns@xxxxxxxxxxxxx>
> > > > To: <annelise@xxxxxxxxxxxxx>
> > > > Sent: Wednesday, December 18, 2002 11:24 AM
> > > > Subject: Re: Website for slayers.co.uk <<#57701-370877#>>
> > > > 
> > > > Dear Ms Pasch,
> > > >
> > > > Everything has been setup ok, however we have ftp'ed to 
> > > > your webspace, and there is no index.htm(l) file in the docs 
> > > > folder for the domain to map to.
> > > > There is a single default.htm page with nothing else. 
> > > > Provided an index page is uploaded with all the relevant 
> > > > webpages, everything should map fine.
> > > >
> > > > Best regards,
> > > > BT Openworld Connect DNS
> > > > 0845 607 1942
> > > >
> > > > --- Original Message ---
> > > > From: "Anne-Lise Pasch" <annelise@xxxxxxxxxxxxx>
> > > > Received: 12/17/2002 04:43pm Romance Standard Time
> > > > To: "\"Evren K\"" <dns@xxxxxxxxxxxxx>
> > > > Subject: Fw: Website for slayers.co.uk
> > > >
> > > > ...
> > > >
> > > > Anne-Lise Pasch,
> > > > Senior Technical Officer,
> > > > Excelsior Software Design LTD.
> > > > 
> > > > ----- Original Message -----
> > > > From: "Evren K" <dns@xxxxxxxxxxxxx>
> > > > To: <annelise@xxxxxxxxxxxxx>
> > > > Sent: Monday, December 09, 2002 8:22 AM
> > > > Subject: Re: Website for slayers.co.uk <<#57701-370877#>>
> > > >
> > > > > Dear Ms Pasch,
> > > > >
> > > > > Although the zone files have been setup properly, you are 
> > > > > correct in that the subdomain just does not map the same 
> > > > > page as www.slayers.co.uk. We are looking into this, and 
> > > > > this is the first time this has occured. We will contact 
> > > > > you as soon as we determine the exact cause of why this 
> > > > > subdomain is not mapping to your homepage.
> > > > >
> > > > > Best regards,
> > > > > BT Openworld Connect DNS
> > > > > 0845 607 1942
> > > > >
> > > > > --- Original Message ---
> > > > > From: "Anne-Lise Pasch" <annelise@xxxxxxxxxxxxx>
> > > > > Received: 12/06/2002 06:02pm Romance Standard Time
> > > > > To: "Evren K" <dns@xxxxxxxxxxxxx>
> > > > > Subject: Re: Website for slayers.co.uk
> > > > >
> > > > > Thank you Evren for getting back to me.
> > > > >
> > > > > Can you tell me why it is that if I go to
> > > > >
> > > > > http://www.slayers.co.uk/
> > > > >
> > > > > I get the root of my web site, but if I go to
> > > > >
> > > > > http://buffy.slayers.co.uk/
> > > > >
> > > > > I get a BT announcement saying page not found, *if they 
> > > > > point to the same place*?
> > > > >
> > > > > Do I have to clone my web site somehow into another 
> > > > > ftp directory?
> > > > >
> > > > > Anne-Lise Pasch,
> > > > > Senior Technical Officer,
> > > > > Excelsior Software Design LTD.
> > > > >
> > > > > ----- Original Message -----
> > > > > From: "Evren K" <dns@xxxxxxxxxxxxx>
> > > > > To: <annelise@xxxxxxxxxxxxx>
> > > > > Sent: Friday, December 06, 2002 12:51 PM
> > > > > Subject: Re: Website for slayers.co.uk <<#57701-370877#>>
> > > > >
> > > > > > Dear Customer,
> > > > > >
> > > > > > Please note that there already is a CNAME [alias] entry 
> > > > > > in the zone file
> > > > > > [buffy CNAME www.slayers.co.uk.] for 
> > > > > > http://buffy.slayers.co.uk to point to www.slayers.co.uk. 
> > > > > > There is no entry for www.buffy.slayers.co.uk pointing to 
> > > > > > http://www.slayers.co.uk
> > > > > >
> > > > > > Best regards,
> > > > > > BT Openworld Connect DNS
> > > > > > 0845 607 1942
> > > > > >
> > > > > > --- Original Message ---
> > > > > > From: "Anne-Lise Pasch" <annelise@xxxxxxxxxxxxx>
> > > > > > Received: 12/05/2002 06:34pm Romance Standard Time
> > > > > > To: <dns@xxxxxxxxxxxxx>
> > > > > > Subject: Re: Website for slayers.co.uk
> > > > > >
> > > > > > Okay. This is the 2nd time this has been done WRONG. In 
> > > > > > exactly the same way!
> > > > > >
> > > > > > My god people!
> > > > > >
> > > > > > I DO NOT WANT http://www.buffy.slayers.co.uk/
> > > > > >
> > > > > > I WANT http://buffy.slayers.co.uk/
> > > > > >
> > > > > > You are the DNS team! Don't you know the difference?
> > > > > >
> > > > > > THIS IS A PUBLISHED URL. <-- Read this like a mantra 
> > > > > > until you understand.
> > > > > >
> > > > > > Imagine the BBC coming to you and saying we want to 
> > > > > > transfer http://news.bbc.co.uk/ over to you and you 
> > > > > > fobbing them off with http://www.news.bbc.co.uk/
> > > > > >
> > > > > > David, sort this out please? Preferably with a piece of 
> > > > > > 2x4 with a nail in the end - Until someone understands 
> > > > > > what we are asking for? Again!
> > > > > >
> > > > > > And please get someone to reply to me (email please), 
> > > > > > even if its just to say they are looking into it.
> > > > > >
> > > > > > Furiously,
> > > > > >
> > > > > > Anne-Lise Pasch,
> > > > > > Senior Technical Officer,
> > > > > > Excelsior Software Design LTD.
> > > > > >
> > > > > > PS: I had a call from the BT Connect helpdesk in 
> > > > > > Cardiff today asking me for my opinion on helpdesk 
> > > > > > service (as I opened a call on the 5th November).
> > > > > > After nearly choking on my choc-chip cookie, and 
> > > > > > mentioning that in fact *the call was still open*, 
> > > > > > I actually managed to be quite objective. 
> > > > > > Its a funny old world!
> > > > > >
> > > > > > > ----- Original Message -----
> > > > > > > From: <dns@xxxxxxxxxxxxx>
> > > > > > > To: <annelise@xxxxxxxxxxxxx>
> > > > > > > Sent: Thursday, December 05, 2002 3:34 PM
> > > > > > > Subject: Website for slayers.co.uk
> > > > > > > 
> > > > > > > Dear Ms Pasch,
> > > > > > >
> > > > > > > With regards to your webpage and domain that is 
> > > > > > > hosted with us, www.slayers.co.uk.
> > > > > > >
> > > > > > > There is a blank page at this website with a notice 
> > > > > > > stating: "Slayers is undergoing a domain transfer 
> > > > > > > between ISPs and will be inaccessible awhile".
> > > > > > > Please note that we do not have the means to ftp 
> > > > > > > to your site and upload pages to your site, as our 
> > > > > > > agents do not have access to your username and 
> > > > > > > password, and could not upload/delete 
> > > > > > > webpages on your webspace. Provided you ftp to 
> > > > > > > home.btconnect.com and upload your original website,
> > > > > > > placing it inside the docs folder, all should work well.
> > > > > > > www.buffy.slayers.co.uk has been setup, and once 
> > > > > > > this is done, it should map to the website without 
> > > > > > > any problems.
> > > > > > >
> > > > > > > Best regards,
> > > > > > > BT Openworld Connect DNS
> > > > > > > 0845 607 1942